Frequently Asked Questions
Cup Care Instructions
- Avoid extreme heat
- Do not place in dishwasher
- Do not soak
- Wash by hand
- Do not microwave
Are your tumblers dishwasher safe?
Although we use high quality transfers, we don't recommend placing any of our products in the dishwasher as the transfer image may peel. We recommend hand washing and air drying both our metal and glass tumblers.
What is Sublimation?
Sublimation is the transfer of ink to a surface using the combination of heat, pressure, and time.
Order Processing Time
All orders are handmade with care. Please allow 2–3 business days for your order to be prepared and shipped.
🪄 Special Note for NFC Resin Keyrings: These items are made with epoxy resin and require curing time. Please allow an additional 24 hours for these to be ready for shipping.
Once shipped, delivery timeframes are determined by Australia Post and may vary depending on your chosen shipping method.
Do we ship internationally?
Yes! We are thrilled to now offer shipping from our home studio in Australia to our friends in the USA & UK! With more Countries launching over the coming weeks.
International Shipping FAQ's
We are thrilled to now offer shipping from our home studio in Australia to our friends in the USA & UK! With more Countries launching over the coming weeks.
- Delivery Times: All orders are shipped via Australia Post International Standard (with full tracking). Please allow 7–15 business days for delivery once your order has been dispatched.
- Shipping Rates: To ensure you get the best value, our shipping is calculated at checkout based on the total weight of your package.
- Customs, Duties & Taxes: For our USA customers, we use Zonos to calculate and collect all applicable US import duties and taxes at checkout. This means your package is sent "DDP" (Delivered Duty Paid)—there will be no additional customs fees to pay upon delivery.
- Item Restrictions: Please note that some fragile items (such as our Glass Tumblers) are currently unavailable for international shipping while we test our international packaging.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.