Frequently Asked Questions
Cup Care Instructions
- Avoid extreme heat
- Do not place in dishwasher
- Do not soak
- Wash by hand
- Do not microwave
Are your tumblers dishwasher safe?
Although we use high quality transfers, we don't recommend placing any of our products in the dishwasher as the transfer image may peel. We recommend hand washing and air drying both our metal and glass tumblers.
What is Sublimation?
Sublimation is the transfer of ink to a surface using the combination of heat, pressure, and time.
Order Processing Time
All orders are handmade with care. Please allow 2–3 business days for your order to be prepared and shipped.
🪄 Special Note for NFC Resin Keyrings: These items are made with epoxy resin and require curing time. Please allow an additional 24 hours for these to be ready for shipping.
Once shipped, delivery timeframes are determined by Australia Post and may vary depending on your chosen shipping method.
Do we ship internationally?
At this stage we are shipping within Australia only, however we hope to expand and offer our beautiful products internationally once our business grows.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.